Four signs your contract graphics installation company is a true partner
When you are looking to outsource any work to an external company, finding the right partner is essential to your success. The reason to hire a specialist is to make your life easier. Therefore, the overall way to tell your graphics installer is a true partner is whether your daily tasks are made easier because they are involved. But how do we define “easier”? With your installation company, it is more complicated still, as they will be working as an intermediary between a printer and a client.
Here we look at the ways a successful contract graphics installation company will work to make your business function better.
#1
Chatbot or a friendly face
In any business relationship, life goes more smoothly when you have a designated point of contact. If you have an urgent job or a maintenance issue, you want to be able to pick up the phone and speak to someone you trust. Many larger companies funnel your concerns first through a chatbot, then through a customer service team. Finally, after a long time, you will reach someone who can solve your problem.
The best graphics installation company will give you an accounts manager where you can see support when needed. One phone number or email address attached to a real person with a name you know – when you have this, you know you have found your graphics partner.
#2
Proactive and anticipatory
While you want a partner that is responsive to your needs and will quickly resolve your concerns, you’ll benefit further from a company that will anticipate what is required. The reason you approach a specialist is that they know their trade. Therefore, if there are special permissions needed for specific signage, then you can be sure that the best partner will have anticipated this. This will have put the right procedures into practice.
It seems obvious to suggest that a specialist company, such as a graphics installation business, would do what is required to successfully complete the work. However, only the best will present you with all the decisions to be made without waiting for you to ask the question. The right company will take the lead and ensure you are aware of the issues that need resolution and seek to offer a potential way forward at the same time.
#3
Taking ownership
When you contact your contract graphics installation team, you want them to take ownership of all issues relating to the work. A true partner doesn’t look at the links in the chain and seek to pinpoint who else should be responsible. Therefore, you need the person who picks up the phone when you have a query to take ownership of your concern and seek a resolution. Studies have shown that companies that take this approach have a customer satisfaction rate of 95% or above.
#4
Know their stuff
A contract graphics installation company is an intermediary between the printer and the client. A printer would approach the installation company because they know their work, and they will maintain the reputation of the printer with their client. Therefore, at play here is trust. If the printer is to trust the reputation of their business with the installers, then they need to be sure that they know their stuff.
A company would demonstrate this knowledge first in the way they talk about their business. Second, they could be happy to adapt their model for each client. Finally, as they are so confident in their expertise, they are willing and able to challenge plans, should there be a better way of achieving the objectives.
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While such partners in business are easy to define, they are far harder to find. If you would like to discuss how Richmain works to uphold these standards, contact us today.